Important Travel Information
Covid-19 (Coronavirus) (updated 20 December 2020)
Please make sure that you understand the latest travel restrictions and are permitted to travel, by following current guidance from Transport Scotland .
IMPORTANT – All passengers must comply with our screening process. Please email your reason for travel with supporting documents and your booking reference (if available) to firstname.lastname@example.org prior to travel. If it is not possible for you to provide this in advance you can show this to the Purser at time of check-in. Please note that you only need to supply these documents for journeys in to Orkney. Travel documents should be carried at all times.
Where possible, please book via the website.
If you need to change your booking, you can do so by activating an account in the booking area.
All travel must be paid for in advance. If you have booked over the phone or by email, the card details that you provide will have been securely stored and will be processed when you arrive at the terminal.
PLEASE NOTE – If you are planning an essential visit to Orkney, please make sure that you have pre-booked accommodation. For late bookings, check Orkney.com
Please do not check-in at the booking office.
On arrival at the ferry terminals please join a queue and wait in your vehicle. A member of staff will check you in and issues you a boarding pass. If you have to leave your vehicle, please keep a safe distance from other passengers and staff.
There are toilets facilities on board the vessel and at St Margaret’s Hope. Disabled toilet and baby changing facilities are also available on board.
If you need to use the lift on board, please advise at time of booking (you will be asked to use your hazard lights when boarding).
You will be directed on to the ferry. There is only one stairwell open on the ship on the Port side with a hand-sanitising station, which must be used before entering the ship.
Face coverings are mandatory when moving around any internal areas of the ship. All passengers will be expected to comply with Transport Scotland’s advice on travelling safely, and provide their own face covering. If you believe you are exempt from wearing a face covering, please follow the Scottish Government guidance
Some areas of the ship and seating areas are restricted to maintain social distancing.
Designated tables and seats for disabled passengers and those with restricted mobility are signposted.
Our children’s play area is currently closed.
Please use the hand-sanitising stations provided and observe strict hygiene measures and social distancing at all times.
You are reminded that if you are displaying any COVID-19 symptoms, please do not attempt to travel.
Thank you for your assistance at this time and choosing to travel with Pentland Ferries.